Contacts

Reach us any way you like

POUCHES.KZ contacts: we actually reply

POUCHES.KZ contacts aren't a feedback form that vanishes into the void. Behind the number and the email sit real people in Astana who answer to the point: they'll suggest a dose, confirm delivery times of 1–3 days across Kazakhstan, help with wholesale. Below — where to write for which question and how long to wait for a reply.

How to get in touch

Pick the channel that works for you:

Phone and WhatsApp: +7 775 009 2317 — the fastest way, especially WhatsApp.
Email: info@pouches.kz — for detailed questions, wholesale and documents.
Telegram: @pouches_kz — write about orders and consultations.
City: Astana.

Through any channel you can ask about a specific brand — from XQS at 1300₸ to Iceberg at 2500₸ — and we'll honestly say what suits whom.

Hours and response speed

We try to reply promptly, during business hours. On WhatsApp and Telegram the response is usually fastest; we answer email promptly too. If you write outside of business hours, we'll see the message in the morning and get back to you. We process orders and tracking numbers without queues.

For wholesalers

Buying in batches for your shop or want regular supply? Write to info@pouches.kz marked "wholesale": list the brands, volumes and city. We carry XQS, Vika Rave, Velo, Denssi, LOOP Energy, Iceberg, Fedrs and others, while Hardy (75mg) and Denssi Zeronic (3500₸) are available on request. For wholesale we'll discuss terms and timing individually.

For press

Working on a piece about the trend of nicotine-free caffeine pouches in the CIS? We're open to comment: write to info@pouches.kz with the subject "press". We'll explain how pouches differ from energy drinks with 27–54 grams of sugar, why we sell strictly 21+, and how we pick brands for the catalog.

How to place an order

You place an order right in the catalog, without bulky forms. Place your order in the catalog: pick the brands and the number of packs you need, and specify the delivery city. We'll confirm availability, the total and the timing, then ship the parcel via СДЭК or hand it to a courier through inDrive around Almaty. Across Kazakhstan delivery takes 1–3 days, across the CIS — 3–7 days. At delivery there's a 21+ check: the goods are handed only to adults, so keep your ID handy.

FAQ

Which channel is the fastest?

WhatsApp on +7 775 009 2317 — that's where we reply quickest.

Can I call?

Yes, the same number +7 775 009 2317 works as a phone too.

Are you only in Astana?

We're based in Astana, but we deliver across all of Kazakhstan in 1–3 days and across the CIS in 3–7 days.

Where do I write about a wholesale order?

To info@pouches.kz marked "wholesale", list the brands and volumes.

Do you reply on weekends?

We see messages and try to reply, but responses are faster during business hours.

Can I check the delivery status?

Yes, write on WhatsApp — we'll tell you by tracking number.

Know what you want to order? Head straight to the brand catalog, and for questions write to +7 775 009 2317.